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2010 |
Terms and Conditions |
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Important - please read the following information
carefully before making a booking.
1. Quotations and subsequent services
All quotations and services supplied by Sporting
tours are subject to the following Terms &
Conditions:
I. Sporting Tours undertakes to arrange and
coordinate your travel, accommodation,
entertainment, activities and ancillary services and
to make bookings and issue tickets and vouchers to
be redeemed by suppliers.
ii. Sporting Tours undertakes to exercise
reasonable care and skill in carrying out the above
services and in its selection of
Carriers, accommodation, side trip and activity
suppliers.
iii. Sporting Tours acknowledges that it is
bound by the statutory guarantees of the Consumers
Guarantees Act 1993, except where Sporting Tours
services are acquired and held out as being acquired
for the purpose of a business for which they do not
apply.
iv. Sporting Tours is the agent for and not
the provider of the services and products
(“services”) supplied by airlines, tour operators,
hoteliers, car rental providers and other services
(“Service Providers”). As such, all contractual
arrangements for such services are supplied by
Sporting Tours strictly as an agent for and on
behalf of the Service Providers.
All tickets, vouchers, coupons and other services
orders are issued by Sporting Tours any subject to
the general terms and conditions applying to
Sporting Tours transactions and according to the
terms and conditions under which the transportation,
accommodation, activities, entertainment or other
services or products are supplied.
v. All contracts issued by Service Providers
shall, unless inconsistent with the law of New
Zealand, constitute the sole agreement relevant to
the supply of the particular service or product and
shall be governed by the terms and conditions of
that Service Provider, subject always to the
applicable law in the country in which the service
or product is supplied.
vi. Since all travel, accommodation,
facilities and services arranged on your behalf by
Sporting Tours are supplied directly by others, has
no control over these services or facilities or the
manner of their provision. Sporting Tours will
however use its best endeavours to ensure that each
service, facility or manner of provision meets the
requirements you have specified.
vii. For the reasons listed above, Sporting
Tours cannot accept liability for loss of any kind
arising from any act, omission or default on the
part of Service Providers, as referred to in iv.
Above. In addition, Sporting Tours cannot accept
responsibility
For any loss caused by Acts of God or force majeure
such as (but not restricted to) weather disruptions,
breakdown in machinery or equipment, acts of
government or other authorities, wars, hostilities,
civil disturbances, strikes, riots, pilferage,
medical or customs regulations or requirements.
viii. Since travel is an individual
experience and individual satisfaction can be
affected by so many circumstances beyond Sporting
Tours control (e.g. the weather) Sporting Tours
cannot be held responsible if any particular aspect
of your trip does not meet your expectations.
ix. Should part of your booking include
adventure activity, Sporting Tours will take
reasonable care and skill in selecting the operator
to ensure the safety and enjoyment of tour
participants. Any adventure activity has some
measure of risk and all bookings are therefore made
on the condition that you will accept those risks
and acknowledge that neither, Sporting Tours nor any
of its officers, employees, agents, subcontractors
nor your fellow passengers shall be liable
in any way whatsoever for any injury, loss, damage
or claim of any kind, whether to person or property
direct or consequential or compensatory, no matter
how the same is caused.
2. Prices
All Sporting Tours quotes or estimates are provided
on the understanding that any increases including
exchange variances and the costs of Service
Providers are beyond Sporting Tours control. If you
have paid a deposit, Sporting Tours will contact you
without delay to advise you of any increases.
Service Providers may increase their prices until
the date of utilisation of the service and as their
agent Sporting Tours reserves the right to collect
the additional amount required from you to recover
these increases. All extras not specified or
itemised in your booking as part of the services or
products supplied are to be paid by you directly to
the supplier. These extras may include the cost of
meals, laundry, telephone, insurance, sightseeing,
taxes, passport and visa fees. Price guarantee
schemes are available: please discuss these with
your Sporting Tours consultant.
Prices quoted are based on cash, cheque or eftpos
and if paying by credit card please advise the
consultant.
3. Deposits and payments
A minimum deposit of $100 per person ($200 per
person for international travellers) is required to
confirm acceptance of these Terms and Conditions.
The deposit is part payment of the full price. Upon
receipt of the deposit, Sporting Tours will make the
necessary reservations for you. Certain suppliers
may also require an additional deposit or booking
fee before accepting a reservation: when this occurs
your Sporting Tours consultant will advise you
without delay. Your Sporting Tours consultant will
also advise you of the date required for full
payment. If this date is within 10 days of
departure, payment is required by bank cheque, cash
or eftpos. Bookings made within 24 hours of
departure incur an urgent booking fee. Please let
your Sporting Tours consultant know if you wish to
pay by credit card as Sporting Tours may be unable
to accept payment for certain travel services by
credit card.
4. Documentation
Documentation will be ordered after payment has been
received in full. Documentation is generally not
prepared earlier than four weeks prior to departure.
5. Amendments and cancellations
Changes to your booking may attract charges for the
extra work and time required. These charges are in
addition to any charges for amendments that may be
charged by suppliers: the amount of each supplier’s
cancellation or amendment fee is beyond Sporting
Tours control and payment is solely your
responsibility Sporting Tours current cancellation
fees are detailed in the Schedule of Professional
Services below. These cancellation fees are in
addition to any cancellation charges that may be
charged by Service Providers holding
reservations/bookings.
6. Refunds
If through choice or circumstances you do not avail
yourself of any part of the arranged travel services
or activities, you may be entitled to a refund,
depending upon the refund policies and conditions
stated by the Service Provider(s). To enable
Sporting Tours to assist you with seeking a refund,
you must apply for refunds within ten days of
completion of your travel arrangements, provide the
original unused tickets or vouchers or, where
possible, have written confirmation from the service
provider(s) that the service was not availed and a
refund is due. Sporting Tours may charge a fee for
obtaining a refund on your behalf, as detailed in
the Schedule of Professional Services.
7. Claims and redress
If you have an experience during your trip which is
not to your satisfaction, Sporting Tours strongly
recommends that you take the matter up with the
Service Provider concerned at the time or as soon as
practicable thereafter. Any claims in connection
with services provided by Sporting Tours will be
governed by the laws of New Zealand; any claim or
legal action against an overseas Service Provider
will, in terms of its contract to supply, most
likely be governed by the laws of its country.
Please note that it is difficult (and in some
countries impossible) to obtain redress after travel
has been completed.
8. Urgent confirmation charges
Should you require Sporting Tours to obtain urgent
confirmation of your travel booking(s) by
telephoning our suppliers, a communication charge
may be applied. Please see the Schedule of
Professional Services.
9. Travel Insurance
Sporting Tours strongly recommends that you take out
fully comprehensive travel insurance cover. Sporting
Tours insurance policy (subject to policy
conditions) covers you for cancellations due to
unforeseen events, medical costs, luggage, money,
and rental car excess etc. No items other than those
specifically referred to are included in the
quotation/ estimate: your Sporting Tours consultant
will provide you with a quotation for the most
suitable options. Sporting Tours accepts no
responsibility for any loss caused through nil or
insufficient insurance cover if you decline our
recommended policy. Please refer to Customer
declaration.
10. Government departure and airport charges.
All government taxes and levies are included in the
price of your airline tickets. Please note that some
countries also levy, airport or border taxes which
must be paid direct.
11. Passports and visas
All travel beyond New Zealand requires a valid
passport and for some countries, a valid visa. Many
countries require your passport to be valid for at
least six months after the expected date of your
return. Passport, visa and health requirements
(Including inoculations where applicable) for your
particular trip are basically your responsibility
but your Sporting Tours consultant can assist with
advice. A small charge will be made to handle your
passport and visa applications as per the schedule
of professional services below. Sporting Tours
accepts no responsibility regarding your passport(s),
visa(s), and re-entry documentation and vaccination
requirements if you do not produce your passport(s).
Please note: that due to recent security
restrictions it is vital that you advise us of any
criminal convictions, including serious traffic
offences, before confirming overseas travel
arrangements. Please be aware that unpaid fines
could prevent you from travelling overseas. Refer to
www.payorstay.govt.nz. We will not accept any
responsibility for refused entry to a country when
you have not informed us of your criminal status.
12. Frequent Flyer Membership
Your Sporting Tours consultant can enter your
airline Frequent Flyer/Mileage membership numbers
into your reservation: please provide these details.
You should also retain boarding passes and ticket
copies after travel in case the airline does not
record your data correctly. Sporting Tours accepts
no responsibility for airline errors or defaults in
honouring Frequent Flyer programmes.
Schedule of Professional Services
Sporting Tours Consultation includes the expertise
of a fully qualified Sporting Tours professional.
All reservations plus a comprehensive itinerary,
including destination information, are included.
• Deposits - from $200.00 per person (non
refundable).
• Amendments- from $30 per person.
• Cancellation – prior to full payment a fee from
$200.00, after full payment
10% of travel costs with a minimum of $200 per
person.
• Processing – Passport & Visa application from
$25.00 per person.
• Processing - Frequent flyer bookings from $50.00
per person.
• Additional fees may apply.
Sporting Tours Gift Voucher.
Great
idea to give to family or friends to help them book
that sporting trip of a lifetime.
Contact
Chris at Sporting Tours for more
information on how to purchase a gift voucher worth
NZ$50 towards the cost of any sporting event your
recipient may choose.
We are the
number one, most comprehensive sporting tour site
for
New Zealand sports fans.
Check our sports calendar for
quick reference to all tours...
Sporting Tours™ is a fully bonded member of TAANZ
and licensed member of IATA
Our aim is to provide all the sporting tours available,
in the one place. We want to save you the time and
hassle of looking by supplying all the options. If your sporting event is not listed, please
e-mail us
for the information.
Sporting Tours
congratulates Cruise Company on their award
"National Cruise Agency of the
Year for New Zealand" 2006
Sporting Tours
P.O Box 10-195, 297 Dominion Road,
Mt Eden, Auckland, New Zealand
PH:(09) 6304930
0800 425 577
Fax (649) 638 4683
Email:
Steve@Sportingtours.co.nz
 International
flights - new rules for liquids, aerosols and gels.
This Govt/Industry
link provides advice to international
airline passengers of the additional security measures
introduced on 31.3.07 |
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... all sporting tours worldwide
